Customer Service Officer

  • National Company – Strong Australian Presence
  • Great Culture & Supportive Management
  • South-Eastern Suburbs

Do you come from the steel or manufacturing industry or just love getting to know products inside and out? This could be your perfect match.

Based in Melbourne’s South-East, this well-established and proudly Australian-owned company has built a solid reputation in the steel and manufacturing sectors. With a supportive team culture and plenty of opportunity to learn, they’re looking for someone proactive and people-focused to join their customer service team.

What you’ll be doing:

  • Answering inbound calls with warmth and professionalism
  • Directing calls to the sales or technical teams as needed
  • Entering and processing customer orders efficiently
  • Providing updates on delivery timelines and PODs
  • Answering pricing and stock availability enquiries
  • Offering general support across the team when needed

What they’re looking for:

  • Someone with a positive, can-do attitude who enjoys helping others
  • Great communication and a friendly phone manner
  • Confidence working across computer systems and learning new software
  • Experience in or exposure to the steel or manufacturing industry is a big plus

Why you’ll love it:

  • Full training provided
  • Friendly, down-to-earth team environment
  • Monday to Friday, full-time permanent role (no weekends!)
  • Be part of a growing company that genuinely values its people

If you enjoy being busy, love helping customers and want to be part of a stable, supportive team – this is your chance.

Ready to roll up your sleeves and be part of something solid?
Send through your resume today.

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